IT Help Desk Specialist, Learning Path
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Summary
Completed a comprehensive learning path focused on IT Help Desk Specialist skills.
About
Highly skilled Cloud Support Engineer with a robust background in Azure cloud environments, network administration, and technical troubleshooting. Proven ability to resolve complex technical issues, optimize network performance, and deliver exceptional customer support, consistently achieving high uptime and efficiency. Adept at leveraging scripting, virtual machine management, and IAM to enhance system reliability and security for diverse user bases.
Work
Teknowledge
|Cloud Support Engineer (Azure Cloud)
Lagos, Lagos, Nigeria
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Summary
Spearheads technical support for Azure cloud customers, resolving complex virtual machine, encryption, and storage issues while collaborating with senior engineers to optimize solutions.
Highlights
Delivered comprehensive technical support for Azure cloud customers, ensuring rapid issue resolution and high satisfaction.
Diagnosed and resolved complex technical issues across Azure virtual machines, encryption, and storage, minimizing downtime and data loss for clients.
Collaborated effectively with senior engineering teams to analyze, identify, and implement robust solutions, improving resolution efficiency and knowledge sharing.
Developed detailed technical documentation for common support issues, enhancing the team's knowledge base and accelerating future problem resolution.
Utilized PowerShell, CLI, and Bash scripting to automate routine tasks and enhance troubleshooting capabilities within Azure environments.
Engaged directly with customers via live calls and remote sessions to diagnose and resolve critical technical issues, enhancing client satisfaction.
BAT Computers Limited
|Network Support Engineer
Gbogije, Lagos, Nigeria
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Summary
Managed and maintained enterprise network infrastructure, including TCP/IP, DNS, DHCP, LAN/WAN, and firewall systems, ensuring stable connectivity and optimal performance.
Highlights
Configured and provided ongoing support for TCP/IP, DNS, and DHCP services, ensuring seamless network operations across enterprise environments.
Installed and maintained critical internet facilities, LAN/WAN infrastructure, and firewall systems, safeguarding network integrity and performance.
Diagnosed and resolved diverse network issues through comprehensive signal testing, maintaining stable and reliable network connectivity.
Administered Linux and Windows operating systems, managing user accounts, applying updates, and optimizing system performance.
Rexifi Technology Limited
|Network Support Engineer
Lagos, Lagos, Nigeria
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Summary
Led the installation and support of internet and LAN infrastructure for over 500 users, significantly improving network uptime and reducing downtime by 70%.
Highlights
Installed and maintained robust internet and LAN infrastructure for 500+ users, achieving and sustaining 99% network uptime.
Proactively diagnosed and resolved critical network and signal issues, reducing system downtime by an impressive 70%.
Designed and implemented secure and efficient network architectures utilizing advanced routers, switches, and firewalls.
Administered Linux and Windows operating systems, including user account management, system patching, and developing basic scripts to enhance operational efficiency.
Configured and troubleshot TCP/IP, DNS, and DHCP protocols, ensuring reliable network services in enterprise environments.
Provided timely and effective technical support, consistently meeting Service Level Agreements (SLAs) and expertly escalating complex issues for swift resolution.
Education
University of Nigeria
Nsukka, Enugu, Nigeria
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Bachelor of Science
Education/Computer Science
Languages
English
Certificates
Microsoft Azure Fundamentals
Issued By
Microsoft
Skills
Virtual Machine Management
virtual machine management.
Networking & Virtualization
networking and virtualization.
Data Protection & Regulatory Compliance
Data protection and regulatory compliance.
Identity and Access Management (IAM)
Identity and Access Management (IAM).
Linux Administration
Linux, Linux administration.
Windows Administration
windows administration.
PowerShell/CLI & Scripting
PowerShell/CLI, Scripting, bash scripting.
TCP/IP
TCP/IP.
DNS
DNS.
DHCP
DHCP.
LAN/WAN
LAN/WAN.
Kusto Query
Kusto Query.
Firewall Systems
firewall systems.
Troubleshooting
Troubleshooting.
Azure Virtual Machine
Azure virtual machine.
Azure Encryption
encryption.
Azure Storage
Azure storage.
Azure Files
Azure files.
Azure Backup
Azure backup.
Role Based Access Control (RBAC)
Role based access control.
Customer Support
technical support, customer's issue.
Technical Documentation
Technical documentations.
SLA Management
SLA.
Projects
Azure Networking Services for Beginners
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Summary
Completed a course on fundamental Azure Networking Services.
Career Essentials in System Administration
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Summary
Completed a learning path covering essential skills for System Administration.
Linux Administration Bootcamp
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Summary
Completed a bootcamp focused on Linux Administration.
Learn Linux in 5 Days and Level up Your Career
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Summary
Completed a course designed to quickly learn Linux fundamentals.